CURRENT SHIPPING TIMES PER WAREHOUSE: See Details ›

CA Warehouse: UPS/FedEx Ground, Express, & Overnight: Same day shipping on orders submitted by 2pm (PST). • Will Call Pickup Available 8am-8pm: Orders will be ready in 24–48 hours. You'll be notified when it's ready for pickup. • Freight Orders: Customers/Sales Assistants will be contacted the next business day about scheduling a truck for pick up. • PERLA Trucking: Orders submitted will be ready for delivery the next morning. Scheduling is determined by availability. PA Warehouse: UPS/FedEx Ground, Express, & Overnight: 24-48hr shipping on orders submitted by 1pm (EST). • Will Call/Freight Pickup Available 8am-6pm: Orders will be ready in 24–48 hours. You'll be notified when it's ready for pickup.

SHIPPING & RETURNS

Locations

SHIPPING METHODS & CUTOFF TIMES

Please Note: We are not able to deliver to P.O. Boxes.

Available Shipping Methods: FedEx, UPS, LTL, Will Call Pickups

SAME DAY SHIPPING CUTOFF TIMES:

Fullerton, CA Warehouse: 1pm PST
Hazleton, PA Warehouse: 1pm EST

Get your orders in before 1pm to benefit from same day shipping.

Keep in mind, longer shipping hours are available on FedEx orders from our California Warehouse.
FedEx 9pm pickup gives us a few extra hours to process orders, and occasionally ship some orders received after our 1pm cutoff time.


CURRENT SHIPPING TIMES PER WAREHOUSE

CALIFORNIA WAREHOUSE:

  • UPS/FedEx Ground, Express, & Overnight: 24-48hr. shipping on orders submitted by 1pm (PST)
  • Will Call Pickup Available 8am-8pm: Orders submitted by 1pm (PST) will be ready for pick up within 24-48hrs at 10am, depending on order volume.
  • Freight Orders: Customers/Sales Assistants will be contacted the next business day about scheduling a truck for pick up.
  • HB Trucking: Orders submitted will be ready for delivery the next morning. Scheduling is determined by availability.

PENNSYLVANIA WAREHOUSE:

  • UPS/FedEx Ground, Express, & Overnight: 24-48hr. shipping on orders submitted by 1pm (EST)
  • Will Call/Freight Pickup Available 8am-6pm: Orders submitted by 1pm (EST) will be ready for pick up within 24-48hrs at 10am, depending on order volume.
  • Freight Orders: Orders submitted by 1pm (EST) will be ready for pick up within 72hrs. at 10am.

HAWAII, ALASKA, AND CANADA CUSTOMERS SHIPPING OPTIONS:

Please note that the following carrier options are NOT available and SHOULD NOT be selected.

  • UPS NEXT DAY SAVER AIR 10:30 (DO NOT SELECT)
  • UPS NEXT DAY SAVER 3:00 (DO NOT SELECT)

If one of the above options are selected, the freight charges will appear incorrectly at checkout. We will invoice you separately for the correct shipping charges if option is selected in error.

INTERNATIONAL CUSTOMERS:

Duty and tariff charges are not included in the calculated freight charges. We will invoice you separately for any additional charges related to international shipping.

INTERNATIONAL ORDERS ONLY:  The customer is responsible for any additional duties, taxes or import fees charged by the recipient's country. 

  • With shipping Internationally, we require that you have your own shipping account(s) and handle your own shipping and importing. This means we will facilitate packaging your order in our warehouse but you are responsible for researching and choosing your own shipping method. You will be responsible for paying your own Shipping Costs, Import Duties, and Import Taxes to your country, along with any Brokerage Fees and additional fees that you may incur. This can be very expensive.

RETURNS & REFUNDS

- ONLINE ORDERS -

If you are not 100% satisfied with your purchase, we will be happy to issue a full refund for returned goods.

  • You can return purchased goods within 30 days of the order date.
  • Goods must be returned in original condition.
  • You must include a copy of the original packing list with your goods.
  • Be sure to return your goods to the warehouse address on the original packaging.
  • We recommend you use Fed Ex or UPS with tracking to monitor return status.
  • Once your return is received and inspected by our warehouse staff, we will process your refund and automatically apply a credit to your credit card. Please note certain credit cards may take an additional 2-10 business days for your credit to post to your account.
  • Priority and International Shipping charges will not be refunded.

- WHOLESALE ORDERS -

 You may return goods for any reason within 30 days of receipt of your shipment and receive a full refund. Goods must be in perfect, unworn and unaltered condition. No return will be allowed without a written return authorization number and may be subject to a 15% restocking fee.


- WEST COAST SHIPMENTS -

For shipments received from our West Coast DC, please send return goods (with copy of original invoice) to:

Independent Trading Company
4150 N. Palm St.
Fullerton, CA 92835


- EAST COAST SHIPMENTS -

For shipments received from our East Coast DC, please send return goods (with copy of original invoice) to:

Independent Trading Company
1511 N. Park Drive
Hazle Township, PA 18202

NOTE:

The item(s) is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item(s) to us is your responsibility unless otherwise specified.


- ATTENTION SCREEN PRINTERS & EMBROIDERERS -

Please examine merchandise before decorating.

Under no circumstances will merchandise be returned if altered, embellished, dyed or processed.

All Independent Trading Company products are ready for discharge printing.  Due to various mechanical procedures, environment and/or chemicals used could cause differences in results. This is considered normal. Please inform your customers accordingly.


- ORDER CANCELLATION -

Cancellations must be in writing. Written cancellations will be honored on all orders that have not been prepared for shipping.

Please note on Order if Back Orders will be accepted. Back Orders not shipped within 45 days of original ship date will be automatically canceled.